Client Testimonials

We at Navigant provide the customized outbound services that includes direct telemarketing, order processing, up-selling/cross-selling, surveys & polling, enquiry management & fulfillment, lead generation, co-branding & affinity programs.

Customized telemarketing services extend beyond answering customer questions. In addition to assisting the Client with their businesses, our dedicated telemarketers group will also track, report, and identify any on going operational problems, update user guides etc.

Whether it is mass or target marketing, cost effectively depends on ability of tele-sales representative (TSR) to make more calls, more sales and convert more enquiries faster and with fewer busy lines. The database and call management network allows us to build telemarketing script, store prospect information, place outbound calls and recall result of each call. Predictive dialing selects prospective clients list and directs only those calls answered by live voices to our TSR'S. Others are rescheduled for later call- backs.

B2B / B2C Telemarketing
Telemarketing is the systematic, integrated use of the telephone and trained staff to communicate with existing and potential customers to maximize business profitability. Our telemarketing services can provide you with excellent return on investment.

"B2B" is a call centre term for "Business-to-Business" whereas "B2C" refers to "Business-to-Consumer".

Navigant's expertise in B2B telemarketing enables organizations to target companies and wholesales customers. This service is for those organizations interested in sheer volume of business and reduced customer service costs.

We help you improve sales performance by delivering cost effective quality solutions, in any business area, across every continent, in any language. To out-perform your competitors, you must get the strategy and the planning right which comes not only with a non-scripted approach but substantial expertise in the market segment, possessed by Navigant.

A well-established, successful B2B telemarketing company, we utilize our experience in telemarketing services to specialize in providing tailored campaigns for B2B clients across a variety of sectors including:

• It & Telecoms
• Logistics & Materials Handling
• AMC Services
• Professional & Business Services
• Specialist B2B and SME

B2C telemarketing has been a tried and tested methodology to get a better response rate from target Customers as it creates instant interaction and you no longer need to wait for your prospects reaction to media ads, etc. Telemarketing offers prospects an express answer to their questions which in turn helps them in their decision making.

B2C telemarketing also gives you the opportunity to up-sell or cross-sell your products and services.

B2B / B2C Lead Generation
Navigant Lead Generation programs are the perfect marketing tools to properly qualify/sell to your prospects so your highly skilled, highly paid salespeople and officers are not wasting their valuable time.

We provide Lead Generation in the fields of AMC, Mortgage, Insurance, Refinance, Day Cash Loans, Debt Consolidation, Information Technology and travel among others. Navigant supplements the standard way of generating leads by telemarketing with several other forms such as email blasts, web search, data profiling, validating online customer enquiries, etc. You can trust our expertise in this domain and will be happy to see the results we generate for you!!

Mail Follow-Up
If you have executed a mailer campaign and want someone to follow up with personalized calls, Navigant can do this for you.

When a customer/prospect receives a mailer with some new product/service information, he might be interested and might have a few questions. It's just due to lack of time that he is unable to call you and book an order. Following up with a telephonic call to such mailer campaigns will help approaching such prospects head-on and generate sales leads right away.

Account Recovery / Collections
We understand the needs of both 1st and 3rd party relationships. At Navigant we have a proper mix of compliance knowledge, technology and agent training as per collection "buckets". With the use of the most advanced predictive dialer and CRM for efficient data management, we are able to fully optimize performance and benefit our Clients.

We work closely with your company to improve all aspects of the credit and collection process, which will help to increase cash flow and reduce bad debts.

Appointment Setting
We have had several successful appointment setting campaigns in the UK, North America and Australia for our Clients servicing the e-Learning and IT Industries. We have the talent to communicate with the key decision makers of companies. We follow best practices to ensure maximum conversion via pre-calling advertisements, drafting scripts from professional script writers, etc.